Note: If these Terms, Policies, or Agreements are available in multiple languages, and any discrepancies exist between translations, the English version shall prevail.
1. Availability commitment
BabySea is committed to maintaining 99.99% monthly availability for its Services (“Availability”). Availability is calculated on a calendar-month basis and excludes:- Weekends and public holidays.
- Scheduled maintenance periods.
- Maintenance requested by the User at a specific time.
- Scheduled maintenance will be communicated in advance via our official status page: https://status.babysea.ai.
2. Exclusions from downtime
Downtime caused by the following factors will be excluded from Availability calculations:- Events outside BabySea’s reasonable control, including but not limited to natural disasters, war, government actions, or internet service provider failures (“Force Majeure”).
- Failures or downtime of third-party services or infrastructure not operated by BabySea.
- User-requested downtime or configuration changes.
3. Transparency and reliability
BabySea’s approach to service level measurement is designed to provide Users with:- Accurate reporting of system uptime.
- Clear exclusions for uncontrollable or scheduled events.
- Reliable expectations for service performance.